FAQ

Frequently Asked Questions (FAQ)

Welcome to Our FAQ Page!
Here you'll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to contact us directly at katjadyucez@gmx.net.

1. What kind of earrings do you sell?

We specialize in a wide variety of high-quality earrings, including:

• Studs

• Hoops

• Drop Earrings

• Chandeliers

• Huggies
  All our earrings are designed with care and crafted to enhance your style. Our collection features both classic and trendy pieces to suit every occasion.

2. What materials are your earrings made of?

Our earrings are made from a range of materials, including:

• Sterling Silver

• Gold-Plated Metal

• Stainless Steel

• Acrylic

• Pearls
  We focus on using high-quality materials to ensure both durability and comfort. If you have any specific allergies or concerns, please check the product description for detailed material information.

3. How do I know which earring size is right for me?

Each earring product page includes size information and a description of the earring's dimensions. We recommend checking the size details before purchasing to ensure they match your preference.

If you're unsure about the size or style, feel free to contact us for advice on which earrings would suit you best!

4. Do you offer international shipping?

At the moment, we only ship within Poland. We’re working on expanding to other countries in the future, so please stay tuned for updates.

5. How long will it take to receive my order?

Orders within Poland typically arrive within 2–5 business days after processing. Once your order ships, you’ll receive tracking information to follow your package’s journey.

6. How do I track my order?

Once your order is shipped, you’ll receive an email with tracking details (if available). You can use this information to monitor your order’s status.

If you didn’t receive a tracking email or if you have questions about your shipment, please reach out to us at katjadyucez@gmx.net.

7. Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us immediately at katjadyucez@gmx.net. Once an order is processed and shipped, we cannot make changes. We recommend reviewing your order carefully before confirming your purchase.

8. What if my earrings are damaged or defective?

If your earrings are damaged or defective, please contact us within 7 days of receiving your order. We will guide you through the return or exchange process to ensure you get a replacement or refund.

9. How do I return an item?

We accept returns within 14 days of delivery for unworn and undamaged items. Please contact us at katjadyucez@gmx.net to initiate a return. For more details, visit our Returns & Exchanges page.

10. Do you offer gift wrapping or special packaging?

At this time, we do not offer gift wrapping or special packaging. However, all our earrings come in a beautiful box that’s ready for gifting. We’ll make sure your order is carefully packaged to arrive safely.

11. How can I contact customer service?

If you have any other questions or need assistance, feel free to reach out to us:
Email: katjadyucez@gmx.net
Phone: +49 1629455439
We’re happy to help!

Thank you for choosing us for your earring needs!
Stay stylish and check back regularly for new arrivals!